Travel with peace of mind
Travel Insurance
Book with us and relax with our Travel Insurance.
Book on our website and travel with complete peace of mind for you and your companions.
Now, with any rate you choose, we exclusively include a Travel Assistance Insurance during your stay. And if you choose our Non-Refundable rate, you will also have a Cancellation Insurance included, covering unforeseen events before the start of your trip.
Cancellation Insurance
Protect your trip when confirming your booking. Included only in Non-Refundable rates.
The validity of this insurance begins on the day the booking is confirmed and prepaid and ends on the check-in day.
You may cancel your booking and recover the prepaid amount for more than 20 reasons covered in the policy.
Covers the main unforeseen events before your trip: health, work, legal reasons, flight delays, among others.
Check the full Cancellation Insurance conditions here.
Additionally, this insurance includes extra coverage in case of flight delays that may affect your plans:
If your outbound flight is delayed by more than 24 hours and prevents you from starting your trip, you may cancel and claim the prepaid amount of your booking.
If your outbound flight is delayed under the indicated circumstances and you arrive late at your destination, you may claim compensation for the loss of services corresponding to the first night of your booking.
Check this extended coverage here.
Travel Assistance Insurance
Protect your stay. Included in all available rates.
The validity of this insurance begins at hotel check-in and ends on the day of departure.
Covers main unforeseen events at destination such as medical assistance, repatriation, and reimbursement for unused vacation days.
Check this extended coverage here.
Legal Notice
By contracting our services, you authorize us to share your personal data with FLEXMYROOM INSURETECH, S.L., based in Benidorm (03503 – Alicante), Calle Gambo, 6-2º-F, with CIF B42687616, for the sole purpose of protecting your booking through the insurance services and products offered. Only the strictly necessary data will be shared (name, ID number, postal address and contact details) for insurance activation, in our mutual interest. This entity will delete your personal data once the service has ended and legal deadlines have been met. You may exercise your rights of access, rectification, erasure, restriction of processing, data portability, and objection to processing and automated decisions via datos@flexmyroom.com
We answer your questions
Covers up to 26 cancellation reasons. Check the list here.
If you meet any of the conditions described above and have booked a Non-Refundable rate, please follow these steps:
1. Contact us requesting the cancellation of your booking and the invoice of the costs.
2. Contact the insurer via email: flexmyroom@arag.es indicating your personal details and policy number, attaching the invoice and proof of the cancellation reason.
3. The insurer will contact you as soon as possible with further instructions.
If you have any questions, you can contact the insurer by phone: +34 91 566 15 88.
The insurance covers the main booking holder as well as their companions.
When you need to use it, you must contact the assistance center at +34 91 566 15 88 to receive instructions and be directed to a medical center or hospital. At partner centers, the company will pay the costs directly. Otherwise, you will need to pay the bill, which will be reimbursed later.
You will receive an email on the day your booking is confirmed with all the insurance information.
